Terms & Conditions
PRESENTATION : Kep Eden has the right to refuse customers whose attire is indecent and neglected, customers with noisy and incorrect behavior, customers whose behavior is contrary to public morals.
ARRIVALS : Check-in must be made between 2.00PM and 10.00PM. If you have any problem to reach us (traffic or other), please inform us. Any claim on the quality of services must be presented to the hotel immediately. Any rental started is due, unless otherwise agreed by the parties.
DEPARTURE : Check-out must be done by 11.00AM. When leaving the hotel, the customer must return the key of his room back to the reception. It is forbidden to take any object belonging to the hotel. The customer must return it if it was taken by mistake, otherwise, the object will be charged. If the customer wishes to keep the room one addtionnal night, the payment must be done before 10.30AM.
PAYMENT : Payment must be done the day of departure at the latest. The prices are per room, per night and do not include food or drinks. We accept payment in cash or by credit cards such as VISA and MasterCard (with a surcharge of 3%). Any person staying at our resort has to present a valid passport as well as a valid visa, as required by the Cambodian Immigration Authority. Cambodian customers must present a valid ID card. In case you cannot submit this document, we will be forced to not access your request for room rental.
IN CASE YOUR STAY MUST BE INTERRUPTED : There will be no refund. Similarly, if you need to leave before the scheduled departure date, the customer will have to pay the full price, as per the conditions of the reservation. Late arrivals or early departures will not be refund.
IN CASE OF CANCELLATION PRIOR TO YOUR ARRIVAL :
- If you cancel or change your booking more than 7 days prior to your arrival date, we do not charge any fee.
- If you cancel or change your booking within 7 days prior to your arrival date, we will charge a fee equivalent to the price of the first night.
- In case of absence or no-show the day of your arrival, the total amount of your reservation will be charged.
ACCESS TO THE ROOMS : The rooms are available from 2.00PM and check out must be done before 11.00AM. Attention: in case of a departure after 12.00PM, the price of one night will be charged. If the customer wants to keep the room for an additional night, he should inform the reception of the resort and proceed to the payment before 11.30AM (upon availability). Your room type is planned for a certain number of persons and this should be respected. Customers have to be of age in order to book a room at Kep Eden.
SECURITY : For your comfort and safety, the surveillance of the resort is assured by CCTV. However, the Management of Kep Eden cannot be held responsible for any theft or loss of objects within the property. Please do not leave valuables in your room.
VISITS : Any visit or presence of guests within the residential area must be registered at the reception. The Management reserves the right to deny them access to the resort.
FORBIDDEN : We kindly remind you that it is forbidden to smoke inside the rooms, each room has a terrace provided for this purpose. All objects and prohibited products (weapons and drugs) by the laws and regulations in force are of course prohibited inside the property. If necessary, the hotelier may report any offenders to the competent authorities. Gambling, prostitution and consumption of illegal substances are strictly forbidden in the resort. Kep Eden is against child abuse and sexual offenses on minors; we will not accept such behavior in our resort.
ANIMALS : Pets are accepted.
RECEPTION is open from 7.00AM to 11.0PM, we kindly ask you to give the keys of your room every time you leave the premisces. The reception declines any responsibility for your luggage or objects that are left unattended in public places.
BREAKFAST is served every day from 8.00 to 11.00AM in the restaurant or on your terrace. It is possible to order breakfast before 7.30AM but you have to order it at the reception the previous day.
THE RESTAURANT : The restaurant of the hotel (French and Mediterranean specialties) is open every day from 12.00 to 5.00PM and from 7.00 to 9.00PM.
THE SWIMMING POOL is open from 8.00AM to 10.00PM. The hotel is not responsible for accidents in or around the pool. Children must be under the supervision of parents.
NUISANCES : In order to respect the tranquillity of other guests, be careful not to slam the doors or make too much noise especially between 10.00PM and 8.00AM. Any noise of neighborhood related to the behavior of a person may cause the resort to invite the customers to leave the premisces without refund since the noise generated is likely to undermine the tranquillity of the clientele.
RESPONSIBILITES : Children are under the sole responsibility of the parents or legal tutors.
PARKING : The hotel has a private secured parking area.